Customer Service Specialist – Travel Market (M/W/X

Job Details

MANPOWER Luxembourg SA is recruiting for one of he’s clients:

Customer Service Specialist – Travel Market (M/W/X)


• Execute the complete order processing cycle, including receipt of purchase orders, confirmation of inventory and delivery dates, and follow-up with all parties involved (Sales, Brokers, Marketing, Finance, Supply Chain, Warehouses, Carriers and Customers) until the orders are delivered to the customers ;
• Maximize on-time shipping, delivery and fill rates.
• Minimize customer claims for non-compliance.
• Process orders using SAP Order Management. Assist customers in streamlining order processing, improving customer logistics performance and total cost-to-serve
• Meet with key customers to review performance and address issues.
• Maintain strong communication with internal (Supply Chain, Marketing, Sales, Finance, IT) and external partners.
• Create reports and analysis to support customer service & logistics.
• Support EDI interfaces with customers.
• Utilize Excel, SAP and propriety systems to track shipments through warehouses and carriers.
• Manage multiple accounts: receive POs, allocate inventory, confirm delivery dates, and coordinate on-time deliveries with warehouses and carriers.
• Manage returns, credit and claims processes.
• Initiate and support continuous process improvement.
• Analyze and propose improvements to overall cost-to-serve for key accounts


• Minimum of 3 years of experience in customer service in the fast-moving consumer goods industry, preferable food & beverage
• Well organized with attention to detail
• Ability to work well in a group and independently
• Solid understanding of transportation, warehousing and supply chain best practices
• Strong follow up skills
• Ability to work under pressure with specific deadlines while multi-tasking
• Ability to set priorities and solve problems
• Effective influencing skills
• Experience working with SAP and ATP required
• Intermediate to Expert skills in Microsoft Excel
• Experience with VMI implementation and operation a plus
• Experience with VMI and EDI a plus

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Only applications meeting the criteria above will be considered and treated confidentially.