Senior Customer Support Agent ENG & FR (M/F)
We are recruiting, on behalf of an international digital services company based in Leudelange, a Customer Support Agent to reinforce a customer support team for a 6-month assignment.
Your missions:
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Manage customer requests via email, phone and live chat, ensuring a high level of service quality
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Handle complex and escalated cases, acting as a support point for less experienced team members
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Provide clear explanations of technical topics (domains, DNS, hosting, email services) to non-technical users
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Collaborate closely with internal teams (technical, product, sales) to resolve cross-functional issues
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Contribute to the improvement of support processes and service standards
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Create and maintain knowledge base articles and FAQs
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Collect customer feedback and contribute to service optimisation
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Support the onboarding and training of new team members
Your profile:
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Minimum 3 years of experience in customer support or technical support, ideally in IT, hosting, domains or digital services
- Fluent French and English (written and spoken) – both are mandatory
- German, Luxembourgish and/or Spanish are a real plus
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Strong ability to manage complex customer situations independently
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Experience with CRM tools, ticketing systems and live chat platforms
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Strong problem-solving skills and attention to detail
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Customer-oriented, proactive and well organised
Interested in this opportunity? Apply now!
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