On-Site Support Technician (M/F)
Experis is looking for an On-site Support Technician immediately available to work on an ad hoc basis for one or more clients based in Luxembourg.
Responsibilities:
- Handling incidents and requests by using properly the client’s ticketing system and in accordance with SLA’s and regarding priorities.
- Assists users and new joiners with the installation, configuration, and usability of computers, peripheral equipment, software, tablets, smartphones, other electronic devices within standards and guidelines.
- Supports remotely users, if needed.
- Look after devices (test / troubleshoot laptop, VM’s, Printer, meeting rooms, etc.) to be refreshed as well as new installations in accordance with approved standard and keep updated the database.
- Prevent from reoccurrence of very dissatisfied responses.
- Support some remote teams, in case of site’s servers/network devices require local intervention.
Profile:
- Degree in Computer Sciences and a first experience in a similar position.
- Experience in Microsoft environments.
- Be familiar with the use of ticketing tools such as ServiceNow or similar
- Understanding of ITIL processes (ITIL Foundation certification is a plus)
- General/basic knowledge in following technologies: MS Active Directory, MS SCCM, BitLocker Drive Encryption, Backup, LAN, collaboration platform, Cloud Storage (Microsoft OneDrive).
- Organized and very good at communicating, you have proven aptitude to assess in brief time and to deliver structured troubleshooting solutions.
- Customer oriented, able to work in a team and to work by own initiative.
- Fluent in French and working knowledge in English (minimum B2).
If you are interested by this opportunity, do not hesitate to apply here or to contact me directly: ma************@*****is.lu
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